Developing and Maintaining a Positive Customer Experience in Your Communities – What is your brand? In condominium management, customer service is your product and brand; what does that really mean? This presentation will review how to build your customer service brand and communicate it, creating partnerships with your team of staff and service providers to enhance the customer experience, and assisting Boards in understanding who their customers are to guide them to make decisions that are right for their communities.

Moderator

Richard L. Pearlstein, ACCI, RCM, AIHM, CMOC, FCCI, Northcan Property Management Inc.

Panel

Mark Seenarine, FirstService Residential
Ben Tabesh, CPP, PSP, HBSc, Condor Security
Brad Wells, RCM, RPA®, Wilson, Blanchard Management Inc.